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  1. Dan Barnett Avatar

    Hi David,

    We just produced a new business infographic that can be found at http://www.kgaction.com/resource-center/should-you-sue-your-customer/

    It’s a flow chart used in-house at our collection agency to guide our clients through the process of deciding whether or not to litigate against their customers with long past-due invoices. By turning the decision into a flow chart we’re able to calculate the likely proceeds from a lawsuit and compare that to our client’s cost to take the case to court, which gives us an objective way to determine if it’s worth their time or not. Using this chart we have succeeded in nearly every case we’ve taken to court for our clients.

    It’s obviously not a pleasant topic for most people but to date we haven’t seen many decent business flowcharts that simplify difficult decision-making processes like this. We tried initially to create the infographic as an article before we figured out that the visual version could convey the process 10x better, with a 1/10th of the words used.

    Thanks for your time,

    -Dan Barnett
    dbarnett@kgaction.com

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